Case Study: How Haldiram Enhanced Retail & Hospitality with Technology

Introduction

For over six decades, Haldiram has been a household name in India, renowned for its ready-to-eat snack foods. What started as a small snack shop in Bikaner, Rajasthan, in 1937 has now grown into a global brand. With a strong presence in India and several international markets, Haldiram Pure Foods is committed to delivering high-quality, hygienic food products.

However, as the business expanded, Haldiram faced multiple operational challenges in inventory management, compliance, production tracking, and waste management. To address these, Trident implemented an advanced ERP and inventory management system, optimizing operations and ensuring seamless business processes.

Challenges Faced by Haldiram

Haldiram’s rapid growth exposed several operational inefficiencies that impacted business performance. The key challenges included:

Ensuring Quality and Hygiene

• Maintaining the highest standards for food safety while scaling production.

Lack of Proper Lot/Batch Tracking

• Difficulty in tracking expiry dates across sales, purchase, and production cycles.

Real-time Inventory Tracking Issues

• Inability to monitor stock movement in real time, leading to supply chain inefficiencies.

Disconnected Business Processes

• Lack of a unified system made it difficult to get a 360-degree view of operations.

Waste Management Problems

• Absence of centralized waste control led to increased production losses.

Compliance Challenges

• Meeting food safety and regulatory requirements became complex with expansion.

Inefficient Procurement & Sourcing

• Delays in raw material procurement impacted production schedules.

Financial Management Bottlenecks

• Managing costs, forecasting expenses, and ensuring profitability was challenging.

Solution Implemented by Trident

To address these challenges, Trident implemented a fully integrated ERP solution tailored for Haldiram’s retail and hospitality operations. The key features included:

Advanced Warehouse & Inventory Management

• Enabled real-time tracking of stock levels, expiry dates, and batch movements.

Compliance and Quality Control

• Integrated quality checks at every stage of production to ensure food safety.

Intelligent Inventory Planning

• Master Production Scheduling (MPS) and Material Requirements Planning (MRP) optimized production based on sales orders and forecasts.

Bi-Directional Tracking and Serialization

• Ensured end-to-end traceability of ingredients and finished goods.

Research & Development (R&D) Management

• Allowed continuous improvement in product quality and innovation.

Multi-Stage Production and Planning

• Streamlined complex manufacturing workflows for higher efficiency.

Centralized Waste and Production Control

• Reduced waste through data-driven decision-making and process automation.

Key Business Benefits

Improved Product Compliance with Market Trends

• Enhanced ability to adapt recipes and production to changing customer demands.

Enhanced Food Safety and Regulatory Adherence

• Automated compliance ensured strict adherence to food safety regulations.

Increased Manufacturing Efficiency

• Reduced downtime and optimized production planning for higher output.

More Accurate Sales and Order Forecasting

• AI-powered analytics improved demand forecasting, reducing overproduction.

Timely and Cost-Effective Delivery

• Optimized logistics ensured products reached the right place at the right time.

Stronger Customer Loyalty and Retention

• Consistently high-quality products boosted customer satisfaction and repeat business.

Conclusion

With Trident’s ERP-driven inventory and production management solution, Haldiram transformed its operations, ensuring real-time tracking, seamless compliance, and optimized production. The integration of advanced planning, automated tracking, and waste control positioned Haldiram for continued growth while maintaining its reputation for quality, hygiene, and efficiency.

FAQs

1. What were the key operational challenges Haldiram faced?

Haldiram struggled with inventory mismanagement, batch tracking issues, compliance challenges, and inefficient procurement processes.

2. How did Trident’s solution help improve inventory management?

Trident’s system enabled real-time tracking of stock, batch expiration, and warehouse optimization, reducing errors and inefficiencies.

3. What impact did the new system have on production planning?

The MPS & MRP-driven approach allowed Haldiram to align production with actual demand, minimizing overproduction and waste.

4. How did the new solution enhance regulatory compliance?

Automated quality checks and bi-directional tracking ensured that all products met food safety and compliance standards.

5. Can this solution be implemented in other food manufacturing businesses?

Yes, Trident’s integrated ERP system is scalable and can be customized for any food manufacturing or hospitality business looking to optimize operations.