Case Study: KFC – Enhancing Operations and Customer Engagement with LS Retail

KFC, one of the world’s leading quick service restaurant (QSR) chains, operates across 1,043 outlets in 280 cities in India as of 2025. With a rapidly growing digital-first customer base and a diverse operational footprint, KFC faced challenges in managing cold-chain logistics, fragmented supply chains, and high-volume order processing. To address these issues, Trident implemented the LS Retail Solution, enabling KFC to unify its operations across financials, supply chain, POS, and HR into a centralised platform.

Business Setup

• • Average Daily Sales (Per Store): 94,000 (FY25), peaking at 96,000 in Q2 FY25.

• • Annual Revenue (FY25): 2,178.7 crore; Gross Profit: 1,500 crore.

• • Digital Share: >35% of orders come through the app, Website, and Aggregators (Swiggy,
    Zomato).

• • Daily Orders: 250 orders per outlet (global benchmark, similar scale in India).

• • POS Infrastructure: Typically 3–5 POS terminals per dine-in store, 1–2 terminals for
    delivery/carryout formats, supported by Kitchen Display Screens (KDS).

• • Omnichannel Presence: Dine-in, Takeaway, Drive-thru, Own App, Website, and Delivery
    Aggregators.

• • Physical Stores: 1,043 outlets across 280 cities in 32 states/UTs (as of 2025).

Key Business Challenges Before Implementation

• • Fragmented Supply Chain: Limited visibility into vendor performance, stock transfers, and
    delivery schedules.

• • High-Volume Order Processing: Thousands of daily transactions across POS and online
    Aggregators created reconciliation delays.

• • Financial Complexity: Multi-franchise structures and GST compliance created reporting delays
    and inaccuracies.

• • Cold-Chain Management: Difficulty in tracking perishables (chicken and frozen items) across
    stores, leading to wastage.

Solutions & Benefits

• • Real-Time Inventory & Cold-Chain Visibility: Reduced wastage, ensured product freshness,
    and maintained food safety compliance.

• • Smart Supply Chain Automation: Vendor performance tracking, automated stock transfers,
    and demand forecasting.

• • Compliance Automation: Faster GST filings, audit readiness, and franchise-level reporting
    accuracy.

• • Scalable IT Backbone: Enabled faster rollout of new outlets with standardised systems.

• • Enhanced Customer Experience: Reduced stock-outs, improved order accuracy, and unified
    loyalty program integration.

• • Seamless Omnichannel Integration: Orders from the KFC App, Website, and Aggregators directly
    synced with POS and Kitchen Display Systems (KDS).

• • Centralised ERP Platform (LS Retail): Unified financials, supply chain, POS, and HR into one
    system.

Conclusion

With the deployment of Trident’s LS Retail Solution, KFC has significantly enhanced its operational efficiency, reduced wastage, and improved order fulfillment accuracy. The centralized platform ensures smooth integration across supply chains, financials, and omnichannel customer touchpoints. By leveraging real-time insights and automation, KFC continues to deliver exceptional customer experiences while maintaining profitability and scalability in the competitive QSR industry