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At Trident Information Systems, we understand that seamless ERP performance is crucial for operational efficiency and business growth. Our Microsoft Dynamics 365 Support Services ensure your system runs optimally, minimising downtime, enhancing productivity, and resolving issues swiftly. Whether you need dedicated support, shared support, or incident-based support, we offer tailored solutions to meet your business needs.
For businesses that require continuous, proactive monitoring and maintenance, our Dedicated Support service provides an exclusive support team working solely on your organisation’s needs.
Assigned dedicated resources with in-depth knowledge of your Dynamics 365 environment
Proactive issue resolution and system health monitoring
Faster response and resolution time
Custom enhancements and configuration support
Regular performance audits and optimisation
Ideal for organisations that need on-demand assistance without the cost of a full-time dedicated team, our Shared Support model offers flexibility and scalability.
Access to a pool of Dynamics 365 experts
Cost-effective support model with pay-as-you-go flexibility
Assistance with functional and technical queries
Support for new feature rollouts and minor enhancements
Ticket-based resolution within agreed service levels (SLAs)
If you prefer a pay-per-issue approach, our Incident-Based Support ensures you receive expert assistance when you need it the most, without ongoing commitments.
No fixed contracts – pay only when you need support
Expert resolution for specific issues and troubleshooting
Assistance with bug fixes, patches, and security updates
Guaranteed response time as per predefined SLAs
Suitable for businesses with infrequent support needs
Functional & Technical Support across Finance, Supply Chain, Sales, Customer Service, and more
Customisation, Integrations & Upgrades
Performance tuning and optimisation
Security and compliance management
Regular system health checks & preventive maintenance
Training and knowledge transfer
Certified Microsoft Dynamics 365 Partner with decades of expertise
A team of seasoned consultants and technical experts
24/7 support availability to cater to global businesses
Proven track record of successful ERP implementations and support
Tailored support models that align with your budget and business needs